About this opportunity
ZamZam Bank S.C. External Vacancy Announcement 2026
Vacancy No.: 551/26
Announcement Date: September 22, 2026
Organization: ZamZam Bank S.C.
Job Category: Banking & Finance
Employment Type: Full-Time
Application Deadline: Within 7 days of the announcement date
Work Locations: Addis Ababa and Adaba, Ethiopia
About ZamZam Bank S.C.
ZamZam Bank S.C. is Ethiopia’s first full-fledged Interest-Free Bank, established with the aim of providing ethical, inclusive, affordable, and Shari’ah-compliant financial services.
The Bank takes its name from ZamZam Holy Water, the life-giving spring associated with Makkah and the hills of Safa and Marwa. Inspired by this heritage, ZamZam Bank aims to create lasting economic and social impact by expanding access to financial services while embracing technology, innovation, and digital transformation.
As the Bank continues to expand its operations, it is looking for talented, energetic, and results-oriented professionals who are interested in building careers in the banking sector and contributing to financial inclusion and modern banking services in Ethiopia.
Available Positions
ZamZam Bank S.C. is recruiting qualified professionals for the following positions:
- Branch Manager I – Addis Ababa and Adaba Branches
- Senior Banking Business Officer – Adaba Branch
- Banking Business Officer I – Adaba Branch
1. Branch Manager I
Duty Station: Addis Ababa and Adaba Branches
Job Purpose
The Branch Manager I will be responsible for leading and managing the overall performance and day-to-day operations of an assigned branch. The position focuses on customer service, regulatory compliance, operational efficiency, business development, sales performance, staff management, and achievement of the Bank’s strategic objectives.
The successful candidate will also be expected to uphold the principles and values of Interest-Free Banking while ensuring efficient and professional branch operations.
Key Responsibilities
- Oversee daily branch operations in accordance with Bank policies, procedures, and regulatory requirements.
- Manage branch resources, including personnel, cash, and logistics, to ensure operational efficiency.
- Supervise banking services including deposits, withdrawals, financing, and other customer transactions.
- Drive branch sales and business development activities to achieve assigned targets.
- Promote banking products and services to attract new customers and retain existing customers.
- Implement local marketing and customer acquisition initiatives.
- Ensure high-quality customer service and effectively address customer complaints and service issues.
- Review customer feedback and introduce improvements to service delivery.
- Lead, coach, train, and motivate branch employees.
- Conduct team briefings and training sessions on products, compliance, and customer service.
- Conduct staff performance evaluations and support employees’ professional development.
- Ensure compliance with AML, KYC, internal controls, and other regulatory requirements.
- Monitor risks related to fraud, cash handling, security, and branch operations.
- Maintain accurate transaction records, documentation, and reports.
- Monitor branch financial performance, profitability, budgeting, and expense management.
- Manage branch cash levels and maintain appropriate liquidity and security.
- Develop and implement branch action plans aligned with the Bank’s strategic objectives.
- Prepare periodic reports covering financial performance, operational efficiency, sales results, and customer satisfaction.
- Identify opportunities to improve operational processes and customer service.
- Represent ZamZam Bank in community outreach, networking, and local events.
- Develop relationships with community organizations and local businesses to expand the Bank’s customer base.
Minimum Qualification and Experience
Education:
Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
Experience:
Minimum of 5 years of banking experience, including at least 2 years in a supervisory or managerial position, such as Assistant Branch Manager, CSM, or CSS.
Required Competencies
- Branch Operations and Service Management
- Sales and Business Development
- Risk and Compliance Management
- Customer Relationship Management
- Communication and Interpersonal Skills
- People Management and Team Leadership
2. Senior Banking Business Officer
Duty Station: Adaba Branch
Job Purpose
The Senior Banking Business Officer will be responsible for authorizing transactions in accordance with the Bank’s risk appetite while maintaining high standards of customer service. The position involves handling customer requests, ensuring compliance with policies and regulations, supporting branch operations, and contributing to business growth.
Key Responsibilities
- Handle customer requests efficiently and professionally.
- Respond to customer questions and complaints and provide timely resolutions.
- Maintain positive relationships with customers and colleagues.
- Authorize transactions in accordance with the Bank’s risk management requirements.
- Review and authorize transaction requests for compliance with internal and regulatory requirements.
- Countersign transaction documents and tickets after verifying accuracy and completeness.
- Deliver services in accordance with established service standards and timelines.
- Promote customer satisfaction through responsive and professional service.
- Promote banking products, services, and alternative banking channels.
- Maintain strict compliance with operational and regulatory requirements.
- Maintain dual control during vault access, cash movement, and end-of-day balancing.
- Investigate and resolve discrepancies identified during daily balancing.
- Contribute to individual and team performance targets.
- Monitor branch activities for compliance with policies and procedures.
- Participate in resource mobilization activities.
- Facilitate customer account opening and cross-selling of banking products.
- Support the Bank’s professional image through quality customer service.
- Identify opportunities for improving customer service processes.
Minimum Qualification and Experience
Education:
Bachelor’s degree in Business Administration, Management, or a related field.
Experience:
At least 3 years of banking experience, including a minimum of 2 years at officer level in a similar position.
Required Competencies
- Transaction Authorization
- Regulatory Compliance
- Banking Software
- Customer Focus
- Risk Awareness
- Operational Oversight
3. Banking Business Officer I
Duty Station: Adaba Branch
Job Purpose
The Banking Business Officer I will promote the Bank’s products and services, handle customer requests, and provide efficient and professional banking services while complying with the Bank’s policies, procedures, and regulatory requirements.
The position contributes to business growth, operational efficiency, customer satisfaction, and the Bank’s digital transformation objectives.
Key Responsibilities
- Respond professionally and promptly to customer inquiries and complaints.
- Provide quality service at all customer touch points.
- Build and maintain positive relationships with customers and colleagues.
- Support initiatives aimed at improving customer satisfaction and the Bank’s image.
- Ensure compliance with regulatory requirements, Bank policies, procedures, and the code of conduct.
- Perform assigned duties according to established service standards and timelines.
- Follow operational risk and compliance controls.
- Identify and recruit prospective customers through different engagement channels.
- Advise customers on appropriate banking products and services.
- Promote the Bank’s products, services, and digital banking solutions.
- Participate in deposit mobilization and other resource mobilization activities.
- Handle cash and non-cash transactions accurately and securely.
- Process account openings and digital banking requests.
- Support cross-selling of banking products and services.
- Assist customers with account closures and other service requests.
- Verify and scan customer and authorized staff signatures.
- Maintain appropriate cash holdings and reconcile cash transactions.
- Prepare cash and non-cash transaction tickets and related documents.
- Balance daily transactions against physical cash and account records.
- Prepare and submit daily transaction reports.
- Support the branch in achieving sales and business development targets.
- Assist with branch vault cash management when assigned by the Branch Manager.
- Perform other duties assigned by the supervisor or branch management.
Minimum Qualification and Experience
Education:
Bachelor’s degree in Business Administration, Finance, or a related field.
Experience:
Minimum of 2 years of branch banking experience, including at least 1 year of experience as a Junior Officer.
Required Competencies
- Banking Operations
- Digital Banking
- Cash Management
- Customer Service
- Compliance Awareness
- Sales and Product Promotion
Additional Advantage:
Knowledge and understanding of Interest-Free Banking will be an advantage.
What ZamZam Bank Offers
ZamZam Bank highlights the following opportunities for successful candidates:
Purpose-Driven Career
An opportunity to contribute to the development of Interest-Free Banking and financial inclusion in Ethiopia.
Professional Growth
Opportunities to develop leadership, technical, banking, and professional capabilities.
Innovation and Digital Transformation
Exposure to modern banking services, technology, innovation, and digital transformation.
Social and Economic Impact
An opportunity to contribute to expanding access to financial services and economic opportunities.
Purposeful Work Culture
A professional environment built around ethical values, inclusiveness, professionalism, and social responsibility.
Competitive Compensation
The Bank states that it offers a competitive salary and attractive remuneration package.
How to Apply
Interested and qualified candidates should prepare and submit the following documents:
- Application letter
- Updated CV
- Educational credentials
- Work experience credentials
Applicants should combine their documents in PDF format and clearly indicate the position and location they are applying for.
Applications should be submitted through the official application form within 7 days from the announcement date.
Application Link
Apply Online – ZamZam Bank Vacancy Application Form
Important Notice
- Only candidates who meet the stated minimum qualifications and experience requirements will be considered.
- Only shortlisted candidates will be contacted.
- ZamZam Bank reserves the right to use appropriate assessment methods during the recruitment process.
- Applicants are expected to provide accurate and verifiable information in their applications.
- Applicants should carefully indicate the position and duty station they are applying for.
Vacancy Summary
| Position | Duty Station | Minimum Education | Required Experience |
|---|---|---|---|
| Branch Manager I | Addis Ababa & Adaba | Bachelor’s degree in Business Administration, Finance, Accounting, or related field | 5 years banking; 2 years supervisory/managerial |
| Senior Banking Business Officer | Adaba | Bachelor’s degree in Business Administration, Management, or related field | 3 years banking; 2 years officer-level |
| Banking Business Officer I | Adaba | Bachelor’s degree in Business Administration, Finance, or related field | 2 years branch banking; 1 year Junior Officer |
Vacancy No.: 551/26
Announcement Date: September 22, 2026
Application Deadline: Within 7 days of announcement